IMPORTANT INFORMATION

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• Cake slices and treats are purchased and delivered subject to the terms listed. Please do not proceed with your order if these terms are  unacceptable.

 

• All shipped items are tracked and the tracking information will be sent to you. We will do our best to assist you with locating your item should there be an issue with delivery. Once shipped the Order is in the control of the delivery company. 

 

• With the delivery service you should receive your order within 1-2 working days. If you have not received your order after 2 working days please track it and contact us immediately. Cakes are perishable and as we do not use preservatives, any delay in notification will mean that we cannot send a replacement where one may otherwise be offered.

 

• Should there be a failure in attempt to deliver while you are out and the order has been taken to a delivery station, please ensure it is collected within 1-2 days  due to the perishable nature of the boxed items. The Cake Consortium accepts no liability where product quality has reduced due to delayed collection. 

 

• If you have any issues or concerns with your order including packaging, quality or delivery condition, you must contact us within 24 hours of receipt with evidence of your complaint (i.e. picture images). Some complaints may call for further investigation and an immediate refund may not always be possible. We cannot consider complaints made after 48 hours following receipt as we cannot be assured the condition in which the cakes have been kept since received by the client.  If the complaint is for a refund you must return at least 75% of the uneaten product within 24 hours of delivery.

 

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*Allergen Information*
Please note that all our cakes are baked in an environment that handles and uses dairy, wheat and gluten. 
Some of our cakes contain nuts or are made from ingredients that contain nuts and would not be suitable for anyone with a nut allergy.